DOJ Sues Uber Over Discrimination Against Disabled Riders

The Department of Justice (DOJ) filed a lawsuit against Uber on Friday, alleging discrimination against riders with disabilities. The complaint claims the ride-sharing company has been “routinely” refusing to serve wheelchair users and passengers accompanied by service animals.

The government asserts that some drivers refuse to accept rides for individuals with service dogs or who are visually impaired, often anticipating that these trips will be canceled. Additionally, users have reported being pushed to either cancel their rides or face unexpected cleaning fees.

Some passengers with disabilities have reported being turned away by drivers citing inability to accommodate wheelchairs. Others have faced inappropriate questioning or shaming from drivers regarding their disabilities.

“Blind riders have faced repeated refusals while trying to use Uber with their service dogs for far too long,” noted Harmeet Dhillon, Attorney General of the agency’s Civil Rights Division, in a statement.

She continued, “The lawsuit aims to put an end to this ongoing discrimination and ensure that Uber can be accessed by disabled riders.” The complaint outlines the experiences of many riders, suggesting that Uber’s broader failure to address discrimination is directly linked to these incidents. The DOJ is seeking $125 million in damages.

Uber, in its response, expressed strong disagreement with the accusations, emphasizing a “clear zero-tolerance policy” against confirmed denials of service.

“Riders with guide dogs and other support devices deserve a safe, respectful, and welcoming experience with Uber,” a spokesperson stated.

The company also highlighted that all drivers are required to comply with its Service Animal Policy and the Accessibility Act, indicating that strict measures—including permanent account deactivation—will follow confirmed violations.

Uber is committed to investing in technology, training, and dedicated reporting systems, like its 24/7 Animal Denial of Service Hotline, to ensure riders can quickly address issues. “We are deeply committed to expanding access and continuously improving the experience for disabled riders,” Uber stated.