Is your favorite airline in a no-fly zone?
Published by Wall Street Journal The rankings of the nine best and nine worst U.S. airlines in 2023 have seen some changes from the previous year.
The lowest-ranked airlines argue that New York City's airports, which face significant weather and air traffic challenges, are futile.
Delta Air Lines earned Top Gun honors for the third year in a row with the industry's highest on-time performance of 83%, along with the lowest recorded complaint levels.
Additionally, cancellations have decreased from nearly 2% to 1.2% over the past 12 months.
The silver medal went to Alaska Airlines, which recently gained notoriety after a door plug on one of its flights blew off as passengers clutched their seats for dear life.
However, the incident was not listed.
In fact, Alaska Airlines has a strong track record of on-time arrivals, boasts an industry-leading track record with a cancellation rate of less than 1%, and might even have surpassed Delta Airlines if it weren't for delays, ranking 7th worst out of 9 airlines in baggage processing. .
Southwest Airlines took fourth place due to a rash of customer complaints that tainted travelers in the early winter of 2023. It was recently fined $140 million for a complete meltdown.
United Airlines fell two spots to sixth place compared to 2022 due to poor baggage handling and insufficient improvement in flight cancellations.
the worst of the worst
According to the magazine, JetBlue Airways was the worst-ranked airline for the third year in a row, with 9 out of 9 failures, ranking last in four categories: on-time arrival, cancellation, delays of 45 minutes or more, and tarmac delays. became.
The airline, which had an on-time arrival rate of just 66.4 percent, was quick to point out the weather around New York Airport, as well as air traffic control mismanagement.
“We have the highest exposure to New York of any airline, which continues to make apples-to-apples comparisons with other airlines difficult,” a spokesperson told the Journal.
Airline rankings 2023
- delta
- alaska
- loyalist
- southwest
- American
- united
- spirit
- frontier
- jet blue
