The majority of hotels across the country are understaffed, according to the American Hotel & Lodging Association.
Many tourists This summer’s hotel Staff shortages can have a domino effect of lacking amenities, meaning all the services typically offered may not be available. Amenities range from clean rooms to hotel meals.
nevertheless Post-pandemic Although staffing levels improve every year in the hotel industry, there are still vacancies. Japan Hotel and Lodging Association It is said that 76% of hotels across the country are understaffed.
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“Our housekeeping team will grow from 20 to 40 people, and food and beverage will grow as well, so everything will double in the summer,” said Suzanne Hinde, general manager of the Sheraton Myrtle Beach.
Hind says housekeepers spend about 30 minutes cleaning each room. Hotels with fewer staff might only clean every other day, or two or three times a week. Hind says if guests want their rooms cleaned every day, they should ask at the front desk. He also says he’s noticed more people putting “do not disturb” signs on their doors since the pandemic.
To meet summer demand, Heinde has embraced advanced technology and added two new robot crew members, Rosie and Wiz.
Business is booming in the East Coast resort town of Myrtle Beach.
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“It’s been very challenging from a labour perspective. We’ve had to figure out how to run our business and provide the services we need with fewer staff,” Hinde said.
At the Sheraton Myrtle BeachRosie works in the dining room, helping serve food and clearing away dirty dishes for guests, while Wiz saves the hotel time and labor costs by vacuuming the long hallways throughout the hotel.
Hinde declined to disclose how much the robots cost but said they help ease hiring pressures.
But not every hotel can afford to deploy robots, and Hinde said he wasn’t aware of any hotels in the region that have done so.
Hotels have increased wages since the pandemic, but hiring enough staff remains a problem.
Along the coast Beaufort, North CarolinaOne hotel manager said they were only short a few housekeepers and a chef, but that staff shortages meant they had to block off certain rooms.
“There were days when we couldn’t sell six to 10 rooms in a day or two because we didn’t have the capacity to clean them,” said Peter Grills, general manager of the Beaufort Hotel.
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Grills said even North Carolina’s school schedules are affecting when people take vacations. The changes in schedules are also impacting business and staffing.
Kevin Carey, interim president of the American Hotel & Lodging Association, said: H-2B VisaA system that allows immigrants to take up temporary non-agricultural jobs.
