Government authorities are investigating Delta Airlines following the recent CrowdStrike IT outage which caused massive disruption to the airline industry and other industries around the world.
US Department of Transportation investigating Delta after flight cancellations, delays, Spectrum News 1 report on tuesday.
In a social media post on Tuesday, Transportation Secretary Pete Buttigieg said: Said“U.S. Department of Transportation “Amid this widespread unrest, we have launched an investigation into Delta to ensure the airline complies with the law and keeps customers safe.”
“All air passengers have the right to fair treatment and I will work to ensure that right is respected,” he added.
.U.S. Department of Transportation Amid widespread unrest, the airline has launched an investigation into Delta to ensure it is following the law and keeping passengers safe.
Every air passenger has the right to fair treatment, and I will work to ensure that right is respected.
— Secretary Pete Buttigieg (@SecretaryPete) July 23, 2024
King 5 on Tuesday, Delta on Friday cancel More than 4,000 flights were canceled. “Scrutiny of Delta Airlines was intensified, but other airlines managed to recover after the outage,” the media outlet noted.
The article also reportedly said Buttigieg’s agency has received hundreds of complaints about the issue. “He expects Delta to provide refunds and reimbursements to customers, some of whom have spent thousands of dollars on rebookings, hotels, rental cars and meals. If that doesn’t happen, he urges travelers to file complaints,” the article continues.
The widespread IT outage was caused on Friday by a botched software update from cybersecurity firm CrowdStrike, Breitbart News reported. The issue caused disruptions to businesses and services that use Microsoft software, affecting industries including banks, airports, television stations and hotels.
The media pointed out:
Cybersecurity officials say the issues are not the result of a malicious cyberattack. The problems are due to misconfigurations or corruption in updates that cybersecurity giant CrowdStrike distributed to customers. The incident appears to only affect devices running the Windows operating system.
A Delta spokesperson told Spectrum News 1 the airline is cooperating fully with the investigation.
“We remain committed to restoring operations after a flawed Windows update from cybersecurity vendor CrowdStrike rendered IT systems around the world inoperable,” the spokesman said.
