Delta hit with class-action lawsuit from passengers over refunds following CrowdStrike outage

A group of passengers affected by Delta’s mass flight cancellations caused by last month’s Crowdstrike outage are suing the airline, claiming the airline has not provided refunds as requested.

The class action lawsuit, filed in the U.S. District Court for the Northern District of Georgia, alleges that Delta Air Lines denied and ignored requests for refunds for canceled flights related to the technology outage and subsequent operational collapse.

The lawsuit also alleges that Delta has refused to reimburse customers for other expenses, such as meals and hotel bills, affected by flight cancellations and delays.

“As a result of Delta’s failure to do so, affected passengers were forced to pay thousands of dollars in unexpected expenses, including flights on other airlines, hotels, rental cars, ground transportation and meals,” the lawsuit states. “Furthermore, Delta separated thousands of passengers from their baggage, leaving them without needed medication, clothing and other belongings.”

CrowdStrike says Delta Airlines rejects offer of help after global tech outage

One plaintiff claims he spent thousands of dollars on canceled flights, but Delta only offered him a $100 voucher for a future flight.

Delta Air Lines is being sued by a group of passengers who claim they have not been adequately compensated by the airline. (Nicholas Economou/NurPhoto/via Getty Images)

Delta shares are down more than 20% this quarter and more than 6% for the year.

Another plaintiff claims that Delta delays and cancellations left him and his wife stranded out of town without their luggage and missing out on a commemorative cruise for which they paid $10,000. The plaintiff said he sought reimbursement from Delta for the cost of the canceled flight, $800 in additional expenses he paid for the trip interruption, and the cost of the cruise, but that Delta has only offered him a refund of $219.45.

Delta Air Lines declined to comment on the lawsuit when contacted Wednesday but directed FOX Business to a page on its website detailing what steps the airline is taking to repair relationships with customers affected by the outages.

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site Delta Air Lines is allowing customers who booked travel with it between July 19 and 28 to apply for refunds for the unflown portion of their trip, and it has also expanded the list of eligible expenses for which customers affected by the disruptions can be reimbursed to include airfare purchased from other airlines, as well as train and bus tickets, rental cars and ride-sharing.

On July 19th, a bug occurred with CrowdStrike’s software update, affecting companies around the world. Microsoft Windows Computers and systems could crash, disrupting operations across the economy, from transportation to healthcare to finance.

Temporarily due to power outage Aviation industryBut Delta Air Lines was hit hardest: Its flights were suspended for nearly a week, while its rivals were able to resume service a day or two later.

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Delta CEO Ed Bastian said last month that CrowdStrike’s outages had cost the airline $500 million. The airline has hired prominent lawyer David Boies to seek damages from CrowdStrike and Microsoft. CrowdStrike has also fought back, disputing some of Delta’s claims.