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Redbox customers’ credit cards, private info hacked in kiosks

Redbox customers have been warned.

An old Redbox kiosk was hacked, revealing customers' credit card numbers and personal information such as names, addresses, and emails.

Hoon Turing, a California-based programmer, argued: social media Last week, a thread posted that she was able to hack an old Redbox machine in Morganton, North Carolina.

She said she was able to reveal the customer's name, zip code and usage history. They had rented the movies “The Giver'' and “The Maze Runner'' nine years before the hack.

2022 Redbox Kiosk in Everett, WA. Colleen Michaels – Stock.adobe.com

Foone Turing said the Redbox machine's hard drive stored the first six digits and last four digits of the credit card used, as well as other “low-level transaction details.”

Foon Turing said ars technica It wasn't difficult to find customer data on the machines of your favorite movie rental kiosks.

“The device had a large number of logs, and customer data was spread across several of them. Although usually fragmented, cross-referencing them with other logs is not too difficult. Accessing the data directly It’s not that easy,” she said.

Redbox kiosk in Indianapolis. Jet City Image – Stock.adobe.com

“Most of it is kept in older database formats that are not easy to manipulate, but anyone with basic hacking skills can easily extract the data manually from the file using a hex editor. ” added the programmer.

Foone Turing explained that the “fundamental problem” with the Redbox hack situation is that “this machine has to start automatically, so there's no opportunity for a human to enter a decryption password or anything like that.” I did. That is, the machine must be able to decrypt itself. ”

Redbox's parent company, Chicken Soup for the Soul Entertainment (CSSE), filed for bankruptcy in July.

The Wall Street Journal reported At the time, Redbox's 24,000 rental kiosks were about to close as Redbox moved to liquidate its assets.

Redbox kiosk in Santa Clarita, California, May 2015. Walterke – Stock.adobe.com

Judge Thomas Horan of the U.S. Bankruptcy Court District for the District of Delaware, who is overseeing the case, granted the company's request to proceed with liquidation, saying there was “no way to continue paying employees and paying bills.”

Redbox's liquidation will reportedly result in all 1,033 employees losing their jobs, with no severance pay or extended benefits.

In its June 28 Chapter 11 reorganization filing, CSSE listed total debt of $970 million and consolidated assets of $414 million starting March 31, 2024. Variety reported.

The company still owes money to Walmart and Walgreens (the stores where some of its kiosks were located) and media companies such as Warner Bros. Home Entertainment and Sony Pictures Television.

Redbox was founded in 2002 and was a rival video store to Blockbuster, with only one franchised store left in the United States.

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