citibank The company is reportedly dealing with fraud alerts, long wait times for customer calls to its fraud department, and technical issues with accessing its mobile app.
Bank customers talk about these issues: ×, And hundreds of users flag problems with the website DownDetector.comCNBC reported Wednesday (January 15th).
When contacted by PYMNTS, Citi said in an emailed statement: For service needs during this period, customers can continue to log in at the following URL: city.com or by calling the number on the back of your card, above Their monthly statement. ”
of City service outage Reports on DownDetector.com began around 6 a.m. Pacific time Wednesday, peaked around 9:30 a.m. with about 1,273 reports, higher than usual, and around 1:30 p.m., according to the website. The number of cases was approximately 527, which is higher than usual.
The most talked about thing on this site is Issues reported by users These include mobile login (85%), online login (10%), and credit card (5%).
in be reply For customers reporting issues with of Official US customer service account City's “We are aware of the fraudulent notifications,” it said.similarly long hold time. Our team will notify you once the issue is resolved. Log in to the website via your browser to see recent activity. ”
somewhere else replysaid the account: “We're currently investigating this issue our customers are experiencing with our mobile app and would like to update you.” this Resolved. Until then, feel free to explore our entire site. ”
in one third reply Customers are told, “We're currently working on this issue. Please try logging in for another hour or two. Login Via your browser. ”
Citi reported in its third-quarter earnings supplement that customers continue to migrate to digital channels. banks are active mobile user User count in the third quarter increased 8% year-over-year to 19 million, and active digital users increased 5% to 26 million.
