Capitol One is coming under fire for “technical issues” that affected some customers' ability to access their money online.
The issue is related to a third-party vendor called FIS Global, which provides financial technology services, CNN reported. reported on friday. The problem started on Thursday.
The bank told the news outlet that some services were temporarily affected, including payment processing, deposits, consumer small business and commercial banking.
According to CNN, users reported the issue on the outage monitoring website Downdetector.
This news came as Capitol One took place. accused ABC News reported Wednesday that the company defrauded customers of more than $2 billion by underpaying them interest.
https://www.youtube.com/watch?v=QS2VeqZalws
In a social media post Friday morning, Capitol One said The customer said, “We are continually working to address this technical issue and will share updates once it is resolved.”
Social media users responded to the bank by telling them the problems they are facing. “This is crazy. You need to explain to @Klarna and Zip why your payments are late,” one person wrote. commented.
“Some people have bills to pay and some even need groceries. What's your answer to that? I'd like a thorough explanation, more than sorry (there's no such thing). This is… I would definitely change banks because it only seems to happen to you guys.” answered.
“Just when you think you’ve found a bank you can use for the long term, it turns out the customer isn’t actually their top priority,” said yet another user. I wrote.
A Capitol One spokesperson told CNN that the bank is working with the vendor to rectify the situation and apologized for the inconvenience.
Additionally, a FIS Global spokesperson explained that a power outage was the cause of the problem. “We are working with affected customers to finalize the posting of transactions that occurred while their systems were offline, and are working with most, if not all, of that work today. That portion is expected to be completed,” the spokesperson said.
