Cell phone company AT&T will be giving out $5.00 in compensation to customers who lost several hours of service during last week’s network outage.
affected by a major failure tens of thousands Breitbart News reported that the number of customers across the country increased from around 3:30 a.m. Thursday into the evening.
AT&T said these issues were likely caused by “incorrect application and execution of processes” during network upgrades and were not the result of a rumored cyberattack.
“We apologize for Thursday’s network outage. We recognize the frustration this outage caused and know we have disappointed many customers,” the company said in a statement. announcement The title is “Make it Right.”
“We understand this may have impacted your ability to connect with family, friends, and others,” AT&T continued. “Small business owners may be affected, and essential ways to connect with customers may be disrupted.”
The mobile phone provider went on to say that affected customers will have additional credits added to their accounts “to make things right.”
In small print at the bottom of the web page, it is made clear that this credit does not apply to AT&T Business, AT&T Prepaid, and Cricket Wireless customers and that only $5 will be charged to each affected account. I am.
This reward was a laugh to many customers and technical experts alike.
“Zero dollars really would have been better,” said Lulu Chen Meservay, executive vice president of video game company Activision Blizzard.
“A common mistake – companies trying to placate angry people with half-hearted gestures only make them even more angry,” she wrote to X. “Unless your gesture is something that will shock people, it’s better to apologize, take the L, and let it go.”
AT&T has come under fire for this.
Honestly, $0 would have been better.A common mistake: Companies half-heartedly trying to placate angry people only make them more angry.
Unless your gesture is something that will shock people, it’s better to apologize, take the L, and let it go. pic.twitter.com/2yKDOqWgRN
— Lulu Cheng Meservey (@lulumeservey) February 26, 2024
Comedian Christina Hart posted: “Thank you @ATT for the $5 credit for my workday phone outage.” “On behalf of everyone who pays $200 a month for your service, we are not at all embarrassed by your ignorance. We are very grateful that the $5 covered the cost of breathing. .”:
thank you @ATT We offer a $5 credit for business day phone outages. On behalf of everyone who pays $200 a month for a service, we are not at all embarrassed by your ignorance. The $5 covered the cost of breathing, so I was very grateful. pic.twitter.com/op3cXRrf7z
— Christina Hart (@edgykristina) February 25, 2024
Other X users simply told the company to “do better.”
If we keep a customer on the phone for hours, all we get is $5?! Do better! #att pic.twitter.com/fAIxfoSiGK
— Milli🇴❤ (@MiGi96) February 26, 2024
