(WKBN) – AT&T made a “bold promise” to customers Wednesday, telling them it plans to issue credits to consumers who have lost phone service or fiber-optic connectivity.
The telecom giant touted its new “AT&T Guarantee” in a press release issued Wednesday.
“The AT&T Guarantee will set a new standard in customer experience across network, customer care and offers for consumers and small businesses,” the release claims.
AT&T on Wednesday made a “bold promise” to customers, telling them it plans to issue credits to consumers who have lost phone service or fiber-optic connectivity. (AP)
Specifically, AT&T's new “guarantee” means that if a customer loses phone service for more than an hour, or if their fiber connection is cut for 20 minutes, the company will refund one day's worth of service to the customer. And we promise you that you can use that money for future purchases. Billing cycle. AT&T says it is the first and only carrier to offer such a guarantee for its wireless and fiber networks.
AT&T's promise also includes a list of eligibility conditions.ATT.com/guarantee.In it, the company states that an outage must affect at least 10 towers, and users must be connected to one of the affected towers at the time of the outage.
This includes the reason for the suspension. As stated in AT&T website, This warranty “excludes events beyond AT&T's control, including, but not limited to, natural disasters, weather-related events, and third-party power outages.”
Additionally, AT&T said only customers in “good standing” will be affected by the outage.
The company says it will automatically notify eligible customers (via email) if they qualify for a credit.
“Since 2019, we have invested more than $140 billion in our network and nearly $1 billion in customer care and operations, which has led us to where we are today, as the first and only company to offer wireless and fiber coverage. carrier, Jennifer Robertson, executive vice president and general manager of AT&T Mass Markets and Mobility, said in a quote included in Wednesday's press release.
AT&T will announce new pledges on January 9th.
Detailed information You can view it on AT&T's official website.
