Chicago — Several bank of america Customers say money is missing from their accounts, including funds from Zelle deposits and transactions.
Ray Garcia has trusted Bank of America for 20 years.
But when he noticed other people were having problems, he went to check his account.
Oops, I was surprised,” Garcia said. I don’t remember doing it all in one day, so that was like a red flag for me.
He says about $700 is gone from his account. He called customer service but couldn’t find a representative.
Garcia told ABC13 there is a pending transaction that will be billed on Thursday.
I have to go there and dig into a savings account that I don’t want to use, but these bills have to be paid.
A Bank of America spokeswoman told ABC7 San Francisco that the matter has been resolved and deposits and transfers are beginning to reflect in customer accounts.
On Wednesday morning, many customers took to social media to express their frustrations and try to find answers.
“What’s going on over there, is my account debited???!!!!” 1 Twitter user.
“Where’s my money!!! My account is negative!!!!” another person said.
down detector, the website that monitors website status said, “User reports indicate problems with Bank of America,” with the first user-submitted reports arriving at 1:42 a.m. on Wednesday, Jan. 18. . 66% of the reports indicated they had problems with ‘money transfers’.
Customers of BofA on social media have reported receiving messages when trying to call customer service that the call could not be completed due to “extenuating circumstances.” At one branch in Houston, more than a dozen customers were waiting in line for help. They tell ABC13 Houston that they were told to call customer service, but they couldn’t reach a representative on the phone, so they showed up in person.
“Did the entire phone customer service team get laid off? I spent 20 minutes trying to reach someone through the helpline with no success. a customer tweeted.
Bank of America issued a warning to the app, stating: We apologize for any delay or inconvenience. “
BofA support official Twitter account is@BofA_Help,” responded to customer complaints of: “We apologize for the delay that affected some transactions. The transfer has been completed and will be reflected in your account activity and balance as soon as possible. Please do not initiate duplicate transactions.”
Customers also tweeted to the Zelle Help account, as some have lost money transferred through the in-app Zelle network. by “@ZelleSupport” account: “The Zelle app and network are live. One of our partner banks, Bank of America, has full control over the Zelle functionality of the app. We do not have access to your profile, payments, or records associated with them.” When.”
Senator Elizabeth Warren (D-Massachusetts) called on both Bank of America and Zell to help their customers. Tweet: “.@BankofAmerica and @Zelle are apparently failing their customers again and somehow the money is missing from their accounts. This should be fixed immediately and the customer compensated. I am in serious trouble with Zelle. I pointed out the fraud issue and this is their latest failure.”
Bank of America now We have approximately 67 million consumer and small business customers in the United States. According to Zelle users, he was predicted to reach 61.1 million in 2022. insider intelligenceZelle, a peer-to-peer payment network, is owned by Early Warning Services, LLC, owned by Bank of America, Capital One, JP Morgan Chase, PNC, Truist, US Bank and Wells Fargo.
Both Bank of America and Zell experienced a surge in fraudscammers trick customers into transferring money through Zelle by pretending to “protect” their funds with Bank of America.
This is a developing story. Please check the latest information.
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