Retail technology and software provider CDK Global has begun work to restore systems used by more than 15,000 retail stores across North America, the company said in a statement on Sunday, adding that it expects the work to take “several days.”
“We continue to actively engage with our customers and offer alternative ways to do business,” CDK said in an emailed statement.
Dealers who received letters from CDK last week said the company had informed them it could take a few more days for the system to be up and running.
The company, which provides software to car dealerships, said it was investigating the cyber incident and suspended all of its systems on Wednesday.
U.S. car dealers Sonic Automotive and Penske Automotive said on Friday that their businesses had been hit by a third consecutive day of power outages at CDK.
Bloomberg News previously reported that a group of hackers claiming responsibility for a cyber attack on CDK’s software systems was demanding a multimillion-dollar ransom to end the hack.
Investment firm Brookfield Business Partners acquired CDK for $6.41 billion in April 2022, taking private the last major publicly traded company that provides software to auto dealerships and manufacturers.
