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Chase online banking bug causes double transactions and fees

Customers of Chase’s online banking service may have seen some discrepancies between their accounts on Friday.

A glitch that wasn’t fixed until later in the day caused some people to have double transactions, fees and payments on their accounts.

Social media posts by those affected said rent and bill payments were deducted from their accounts twice.

They also report that customer service wait times approached an hour or more.

Money stored in PayPal, VENMO, or other payment apps is less secure than in a bank

The logo of Chase (JPM), a Dow Jones Industrial Average listed company in Los Angeles, California. (Reuters/Lucy Nicholson/Reuters photo)

Chase is one of the nation’s largest financial institutions with millions of online customers.

Transactions through Zelle, the bank’s own peer-to-peer payment service, were also affected.

Chase was reportedly in the process of “fixing the underlying issues” late Friday and issuing refunds or reversing transactions to customers.

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Illustration of Zell

This photo illustration shows the Zelle logo on a smartphone with the Zelle logo in the background. (Photo illustration by Thiago Prudencio/SOPA Images/LightRocket via Getty Images/Getty Images)

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FOX Business has reached out to Chase and Zelle for further comment.

ticker safety last change change %
JPM JPMorgan Chase & Company 140.47 +2.89 +2.10%

Banks typically resolve errors in their services within hours, but customers are not responsible for any errors in their accounts during this time.

The Associated Press contributed to this report.

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