For the 10th year in a row, America’s most popular fast food restaurant is a Sunday-closed eatery whose mission is to “glorify God” in all it does. Chick-fil-A received an 83 point rating in this year’s National Consumer Satisfaction Index Restaurant Report, topping KFC (81) and four other brands – Culver’s, Panera, Arby’s and Starbucks – which tied for third place with 80 points each. McDonald’s came in last with a score of 71 points.
“Among major chains, Chick-fil-A leads the rankings for the 10th consecutive year,” the report said.
“This long-term success is reflected in its earnings, with the chain’s non-mall locations projected to generate average revenue of $9.4 million in 2023 (more than double that of McDonald’s, despite being open one less day per week).” report “Chick-fil-A’s U.S. sales grew nearly 15% last year.”
Chick-fil-A topped the list for the 10th consecutive year, despite dropping two points from last year’s score of 85.
The company’s founder, the late Truett Cathy, was a devout Christian who closed his first restaurant on Sundays in 1946. The current CEO is his grandson, Andrew Truett Cathy.
“[Truett Cathy] “He knew what it was like to work seven days a week in a restaurant and understood the importance of allowing employees to take a day off to worship if they wanted,” the chain’s Website “It’s a tradition we still follow today,” he said.
the Our corporate purpose is to “glorify God through faithful stewardship of all that is entrusted to us.” To have a positive impact on all who come into contact with Chick-fil-A.“according to Website.
Among full-service restaurants, LongHorn Steakhouse and Texas Roadhouse tied for first place (85), followed by Olive Garden (83), Cracker Barrel (82), and Chili’s and Outback Steakhouse (80) tied for second place.
The report said inflation is making it increasingly difficult for Americans to eat out.
“Customers at both full-service and fast-food restaurants skew toward higher-income earners and college graduates,” he said. Associate Professor of Marketing at Michigan State University “Customers are faced with a decision between grocery stores and restaurants. Full-service restaurants have seen price increases nearly twice as fast as grocery stores over the past year, while fast-food and fast-casual restaurants have seen price increases three times faster than grocery stores,” ACSI said. “Customers appear to view eating out as a luxury, and restaurants that can differentiate on quality and value will have a competitive advantage.”
Photo credit: © GettyImages/Justin Sullivan/Staff
Michael Faust He has covered the intersection of faith and news for 20 years, and his work has appeared in Baptist Press, Christianity Today, Christian Post, Leaf Chronicle, Toronto Star and Knoxville News Sentinel.
