Cracker Barrel Settles Discrimination Allegations
After nearly a year-long investigation, Cracker Barrel has come to an agreement with a Maryland school regarding claims of discrimination against special education students.
In December 2024, a group of 11 students from Dr. James Crake Elementary School took part in a field trip aimed at helping students with disabilities enhance their social and life skills. However, the teachers reported that the students faced delays and mistreatment during their dining experience at a Cracker Barrel in Waldorf.
Maryland Attorney General Anthony Brown announced on Monday that Cracker Barrel and the Maryland Commission on Civil Rights (MCCR) have reached a settlement. Each student is set to receive $7,500, along with reimbursement for their meals. Additionally, the restaurant chain is committed to revising and strengthening its policies, as noted in a press release.
Furthermore, Cracker Barrel has pledged to donate $17,500 to the school’s technology program for students with developmental disabilities and $9,000 to the Maryland Civil Rights Enforcement Fund.
Local community members staged protests outside the restaurant demanding an apology and significant changes. Representatives from Cracker Barrel acknowledged to News 4 that staffing issues on that day led to considerable disruptions.
Brown mentioned that this settlement not only provides financial compensation for the students and their schools but also emphasizes the need for Cracker Barrel to improve policies for inclusivity and accessibility, extending this commitment beyond Maryland.
Maria Navarro, the Schools Superintendent, expressed gratitude to the attorney general and MCCR for their thorough work. She emphasized that “no child, regardless of their background or ability, should encounter discrimination.” She also appreciated the support provided to students, families, and staff during this ordeal.
CEO Julie Fels Masino recently commented on the ongoing challenges faced by Cracker Barrel, indicating that the turnaround process has been slower than anticipated due to the controversies surrounding their recent rebranding efforts.
Despite making strides to enhance customer experiences, she acknowledged that regaining the trust of certain guests is essential, as some have been hesitant to return.
