Customer extinguishes fire that staff overlooked at Dunkin’ Donuts

Customer Steps in to Put Out Fire at Dunkin’ Donuts

A recent incident at a Dunkin’ Donuts in New York caught attention when a customer extinguished a small fire, garnering around 786,000 views on social media.

The video, shared by TikTok user Cristina Conklin (@nurse_xtina129), highlights the laid-back reaction of employees to what appeared to be a minor toaster fire.

In the video, Conklin comments, “Apparently, there’s a less serious fire in Dunkin. No one seems to care.” She further adds her disbelief, urging, “What is the actual f? One of you guys needs to do something. It’s crazy.”

Footage shows flames flickering for a few seconds before one employee attempts to use a broom to address the fire, only to question why this was the response. After that effort falters, the employee simply shrugs and returns to work.

Conklin then asks the staff if they have a fire extinguisher and whether they know its location. Eventually, another employee retrieves it, and Conklin steps in to demonstrate how to use it.

She successfully extinguishes the flames, releasing a cloud of white powder throughout the area.

Afterward, she notified the staff that they would need to call the fire department, modestly saying she had “saved” Dunkin’. Conklin shared her experience, saying, “When I went out for a cup of coffee, I saw a fire with three teenagers who didn’t know what to do in Dunkin. I helped put it out with a fire extinguisher!”

Despite her good intentions, the video sparked mixed reactions, with some questioning whether a customer should have taken such action. Some commenters felt she overreacted, arguing that the fire was trivial. “The fire extinguisher is a bit too much for little flames that ruin the entire oven,” one commenter noted.

Others echoed this sentiment, claiming such toaster fires were common and not serious enough to necessitate fire extinguishers. A few claimed to be former employees, stating these incidents happened frequently and that they handled them differently.

Concerns were raised about the potential closure of the store due to the chemicals from the extinguisher affecting food safety. Comments like, “This happens all the time in my shop; we just push through the burning bread with a knife,” reflected a belief that the situation was manageable without such drastic measures.

Some people offered a mix of agreement and criticism regarding how the employees reacted to the fire. Comments suggested that many were inexperienced and should have received better training for such situations.

While the fire extinguisher might have seemed excessive to some, the lack of urgency from the employees raised eyebrows. “Everyone seems to be 16 years old,” one user remarked, emphasizing the need for better training and preparedness in fast-food environments.