Delta Air Lines is struggling to recover from a major technical outage that first froze air traffic across the nation on Friday, cancelling or delaying more than 1,100 flights on Monday.
The airline canceled about 690 flights and delayed about 420 on Monday. Tracking service FlightAwareThis comes a day after Transportation Secretary Pete Buttigieg criticized Delta Air Lines for prolonged flight cancellations and delays caused by Friday’s suspension.
A bug in security software CrowdStrike caused computer systems to shut down around the world on Friday, making aviation one of the industries worst affected.
Delta Air Lines canceled more than 1,300 flights on Sunday and about 1,200 each on Friday and Saturday, making it the only airline still with a large number of cancellations and delays as of Monday.
“Delta has received reports of ongoing disruptions and unacceptable customer service conditions, including hundreds of complaints filed with the U.S. Department of Transportation,” Buttigieg said. I have written “We have made it very clear to Delta that we will hold them to all applicable passenger protections,” he said on social media platform X on Sunday.
He also called on airlines to provide adequate refunds and hotel accommodation to stranded passengers.
“No one should have to be stuck in an airport overnight or wait hours to speak to a customer service representative,” Buttigieg wrote.
Delta Airlines CEO Ed Bastian said: statement The airline said on Sunday it had been particularly hard hit by the technology outage because its crew management software relies on the computer systems affected by CrowdStrike.
“Flight cancellations will continue on Sunday as Delta teams work to restore systems and resume operations. Canceling a flight is always a last resort and is not a decision taken lightly,” he wrote.
