Television service DirecTV is taking hits from angry customers threatening to cancel their contracts over the ESPN cut, while also facing a contract dispute with Walt Disney Co., the majority owner of the cable sports channel.
“Switching is not the solution. The loss of sports, programming and movies will impact the entire industry, including streaming services,” DirecTV said. said Angry customers have expressed disappointment following the suspension of the Disney-owned channel this week.
DirecTV has repeatedly posted the same message in response to X users threatening to switch to alternative streaming platforms such as YoutubeTV, Sling and Hulu.
“We want you to keep the networks you watch, too. That's why we've been working behind the scenes to get a deal done, but Disney has decided to put our customers in the middle of business negotiations before their contracts expire,” the company said. said In another X post.
Social media users have expressed their frustration over the ESPN blackout as the NFL season draws closer.
“@DIRECTV, if I wake up tomorrow and can't watch ESPN… I'm done. That's it,” one X user said. Written.
What is the status of sports resumption? asked.
“Finally cancelling @DIRECTV this week,” said another. Declared“I'm tired of missing shows and games.”
“Let's close the deal!” by another X user Requested.
But DirecTV has responded to social media users who say it doesn't matter because of the industry-wide dispute.
“This is not just happening to DIRECTV. Actions like this impact the entire industry,” DirecTV said. explanation “Companies like Comcast (Xfinity), DISH and Charter (Spectrum) are also all in programming negotiations.”
“That's why for concerned customers, switching service providers is not the answer,” it added.
But customers continue to be angry and express their disappointment with DirecTV.
“@DIRECTV 27 year customer and switching tonight,” one X user said. Written“Honestly, I don't care if it's your fault or not. Your customers should be in the crossfire of your contract negotiations.”
“By Friday I will be a former DirecTV customer. No excuses,” said another. Disclosed.
“The last day…” 3rd person Warned.
“@DIRECTV I guarantee you, you will lose a lot of customers! I will be disconnecting myself as soon as business resumes tomorrow morning at 8am,” another user posted. cried.
“It's crazy that @DIRECTV is cancelling my service right now and switching to @hulu. How dare they do this anywhere at the start of football season,” another said. said.
“@DIRECTV fix this ASAP. What the hell are you doing? It's football season,” said another X user. Pleaded.
DirecTV too tell “We've all been looking forward to college football season, which is why it's so frustrating when Disney takes the games away and forces fans like you to continue paying for all of Disney's channels even if you don't watch the games,” the customer said.
“DIRECTV understands our customers' frustration at not being able to watch their programming and wants you to know that we are working diligently to restore content as quickly as possible,” the company said. Added in a follow up post.
Alana Mastangero is a reporter for Breitbart News. Follow her at Facebook And X is Followetc. Instagram.
