Facebook Layoffs Leave Business Customers Without Support

Mass layoffs at Facebook have left influencers and businesses with limited customer service, exposing them to fraud and other problems.

CNBC report Due to a number of cost-cutting initiatives by Facebook (now known as Meta), Instagram influencers and businesses are struggling to get adequate support for issues affecting their accounts. In total, the two layoffs in the second half of the year cost about 21,000 jobs and had a significant negative impact on customer service operations.

LAS VEGAS, NEVADA – OCTOBER 1: A welterweight fight during the UFC Fight Night event at UFC Apex on October 1, 2022 in Las Vegas, Nevada. (Photo by Jeff Bottari/Zuffa LLC)

Los Angeles-based Instagram influencer Katya Karlova has experienced this lack of support firsthand. Her account was targeted by scammers who used her photo to create a fake account. Karlova expressed her irritation in an interview, where she said: This is my brand and I work hard to make it impactful and positive. ‘She tried to report these fake accounts, but her staff at Instagram Support weren’t very helpful.

MeLynda Rinker, Community Manager of Facebook Page 50 Shades of Pink and Meta-Certified Community Manager, expressed a similar opinion. Ms. Rinker discovered that she had a problem with her system on the back end of the group, but she had trouble contacting someone for help. she said. You can see that things haven’t been fixed, that there was a struggle because they fired all these people, and those that are left are working with fewer people to get the same thing done. “

Marketing expert Amanda Holliday observes growing resentment among business customers who don’t get help from Facebook. she said. They walk you through the steps you need to take for things, and then they’re kind of waiting for a call, hoping your request or problem will get to them, and what they usually do. I can’t hear you. “

Karlova is concerned about the future of customer service on the platform, stating: I haven’t seen an implementation of it. I don’t know how it will be. “

but read more CNBC is here.

Lucas Nolan is a reporter for Breitbart News covering issues of free speech and online censorship. follow him on twitter @LucasNolan

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