Santander fixed an issue affecting banking services as many customers were unable to access their accounts.
The bank apologized for “inconvenient” and said no customers would be “strangled out of their pockets” as a result of the suspension.
Some customers were unable to make payments or transfer between accounts.
According to its website, the bank had issues with mobile and phone banking, technical issues within the branch network, and card payment issues. He said online banking services are available as usual.
A Santander spokesperson said: These are now restored and are working fine.
“We can appreciate our customers' patience and reassure them that financially affected customers will not be removed from their pockets.”
The customer vented his frustration with X and claimed he was unable to make payments or transfers through the bank's app. They said, “It didn't work. Sorry, but I can't show you your recipient right now.”
Another claimed that the suspension prevented him from returning home. Their post on X states: Because of this, I cannot go home from work. I can't access my funds. This is the second time. There are no replies to my messages or emails either. I expect compensation for the great inconvenience. ”
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Downdetector, the Service Status website, said Santander customers began reporting issues with bank services around noon on Thursday, with more than half of those reports flagging payment issues. I received over 600 reports.
Data released by the Treasury Commission on Thursday showed that nine of the UK's largest banks and building societies have accumulated more than 33 days of planned technology and system outages over the past two years.
There was a halt last week. Meanwhile, banking groups from TSB, National, First Direct and Lloyds (including brands from Lloyds, Halifax and Bank of Scotland) were unable to access their accounts.
Barclays expects to pay clients between £5 million and £7.5 million in compensation due to the “inconvenience or distress” caused by the day of disruption after the suspension earlier this year and the investigation by the Treasury Select Committee.
Barclays reported 33 incidents that lasted a total of 93 hours.
Among other banks, Natwest paid £348,000 and stopped for 194 hours in 13 incidents. HSBC paid customers £232,697 after 32 incidents led to 176 hours of confusion.
