New Year Brings Concerns for ConnectiCare Customers in Connecticut
HARTFORD, Conn. – With the arrival of a new year, numerous ConnectiCare customers are facing uncertainties regarding their health insurance coverage.
Though ConnectiCare retains its name, the health insurance provider has undergone a change in ownership. Last year, Molina Healthcare acquired ConnectiCare, and the transition process starting in early 2026 has left some customers feeling unsettled.
Alphonse Paolillo from Norwich noticed something was amiss when he found his bill unpaid in early January. Having set up automatic payments for his ConnectiCare bills years ago, this development raised immediate concerns.
“That’s when I started calling around to figure out what was going on,” Paolillo shared.
Despite assurances from ConnectiCare over the phone that he was covered, logging into the healthcare portal revealed that his insurance was listed as invalid. This uncertainty left him questioning whether he would receive coverage, particularly if he needed nursing care.
“The last few days, it felt like a wait-and-see game regarding our coverage,” Paolillo noted.
Adding to the confusion, when Paolillo’s wife attempted to purchase new glasses, she was informed that her insurance was invalid, leaving them unable to fill her prescription.
“It seems like there’s a real disconnect in how the communication flowed from Molina to members and providers,” he remarked.
The Connecticut Department of Insurance reported receiving 21 complaints related to this issue and is collaborating with ConnectiCare to look into it, estimating that fewer than 1,000 customers might be impacted.
A spokesperson for the insurance department mentioned, “The data transfer issue was limited, the fix was completed last week, and affected members are now active in ConnectiCare’s system. New ID cards are being printed and mailed.”
After a few hours on the phone and a week and a half of uncertainty, as of January 12th, Paolillo now finds a new portal confirming he is covered. Although his situation seems resolved, he feels compelled to speak up, concerned others may still be unaware of potential issues with their coverage.
“If I hadn’t caught this, I probably wouldn’t have asked any questions. I’m not sure if others would have taken the time to do the same,” he reflected.
The I-Team attempted to contact ConnectiCare and Molina Healthcare for further details on the situation but did not receive a response.
The Connecticut Department of Insurance advises those with questions or concerns to reach out for assistance.
