Millions of fast food workers could lose their jobs within 5 years. Here’s why

AI entrepreneurs say computer kiosks and robots will replace most fast food jobs within five to 10 years, thanks to advances in artificial intelligence.

“This is definitely a tipping point for artificial intelligence,” Valyant AI founder Rob Carpenter told Fox News. “AI will move from back-office processing and manufacturing facilities to consumer-facing jobs traditionally reserved for humans.”

Wendy’s announced that it’s using Google AI technology in its Ohio stores. (David Paul Morris/Bloomberg via Getty Images)

AI drive-thru ‘Holly’ could outsell humans, says AI CEO

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McDonald’s, Taco Bell, Chipotle, Popeyes and Domino’s Pizza, Wingstop, and many other fast food restaurants are already using AI. Wendy’s starts partnership with Google Earlier this month, it aims to “revolutionize the drive-thru experience with artificial intelligence.” The pilot program uses Google Cloud AI to talk to customers and take orders.

“I think within five to 10 years, most jobs in restaurants will be automated, and that will be done by various technology providers,” Carpenter said.

mcdonald's kiosk

McDonald’s employed more than 150,000 people in its own restaurants and corporate roles around the world until the recent layoffs. (Daniel Acker/Bloomberg via Getty Images)

Valyant AI is developing a similar drive-thru AI called Holly, which Carpenter said has outsold human employees. Holly has already taken over one million drive-thru orders and is currently working with Hardy’s and Carls his Jr.

Carpenter said AI is already automating food orders through self-service computer kiosks, streamlining payments through mobile devices, and enabling robotic meal preparation.

“What we see is that humans, on average, upsell about 50% of the time,” Carpenter said. “Valyant upsells average around 200%.”

Wendy’s adds Google Cloud AI technology to drive-thru orders as part of testing

“They can add items to the order, change items, or remove items,” he continued. “Holly will roll it all.”

Advances in AI could eliminate or reduce the problem 300 million jobs, Goldman Sachs predicted in a March 26 report. The technology could cause “substantial disruption” to labor markets around the world, according to the analysis.

original taco bell

Taco Bell has introduced AI technology in some stores. (Michael Robinson Chavez/Los Angeles Times via Getty Images)

Carpenter said Holly and other AI applications will replace many jobs that fast food franchises can’t fill. Nearly two-thirds of his restaurateurs said: not enough workers According to the National Restaurant Association, it’s to meet demand.


“Taking orders is one of the least desirable positions in a fast food restaurant,” Carpenter told Fox News. “It’s basic and automated, so it should be a job that a robot can do.”

“It doesn’t matter if it’s 8 a.m. or 2 a.m. The AI ​​still sounds like a chipper and she never forgets those upsells,” he said.

To read Carpenter’s full interview, click here.

Ramiro Vargas contributed the accompanying video.

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