Understanding Satisfaction at NYC Airports

Complaining about NYC airports is a common pastime, but just how justified is that? A recent study from JD Power indicates a mixed scenario for local travelers.

In 2025, the overall passenger satisfaction score for airports in the US and Canada saw a noteworthy rise, climbing 10 points on the 1,000-point scale. This uplift seems to stem from better airport facilities and significant improvements in the selection of food, beverages, and retail options.

Michael Taylor, the managing director of travel, hospitality, and retail at JD Power, noted, “We see a record number of travelers dealing with delays and cancellations, yet passengers still appreciate their airport experience.” This suggests that travelers are finding value in enhancements at these facilities.

Despite the overall positive outlook, New York City doesn’t quite enjoy the same enthusiasm when it comes to its airports. John F. Kennedy International Airport (JFK) placed fourth among the ten largest or “mega” airports, indicating it functions satisfactorily but not exceptionally.

JFK’s rankings reflect ongoing enhancements, including better space for devices, improved security processes, and a variety of upgraded dining options. Nevertheless, the airport still grapples with common issues like long delays and crowding often found in busy transport hubs.

On the other hand, LaGuardia Airport (LGA) has regressed in this study, being classified as a “big” airport rather than a “mega” one. Its ranking of 17th out of 27 large airports highlights significant opportunities for improvement in both service and amenities.

Newark Liberty International Airport, unfortunately, also found itself on the lower end of the rankings. Despite the addition of a new terminal and ongoing renovations promising a brighter future, passengers have faced challenges, including high volumes and long waits.

In contrast, the top “mega” airport title went to Minneapolis-Saint Paul International Airport for the second consecutive year, followed by Detroit Metropolitan Wayne County Airport in second place and Phoenix Sky Harbor International Airport in third.

John Wayne Airport in Orange County, California has retained its top spot among large airports, with Tampa International Airport and Dallas Love Field rounding out the top three.

Lastly, Indianapolis International Airport has emerged as the gold standard among “chu” airports for four years straight, followed by Ontario International Airport in California and Buffalo-Niagara International Airport in western New York.