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Raleigh family on the hook for $41000 when medical cost-sharing plan slips up – WTVD-TV

RALEIGH, N.C. (WTVD) — One Raleigh family was denied payment by the company that was originally supposed to help with their medical expenses.

Troubleshooter Diane Wilson stepped in and the check was processed.

After Meredith Bryan gave birth to her youngest child, Rhett, the bills started piling up.

“I can’t afford to pay $41,000 in medical bills,” Brian said.

She said she had been struggling to pay bills since finding out she was pregnant with Rhett.

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“When I started submitting my claim in December 2022, I realized I wasn’t getting a response and I wasn’t going to get paid anything,” Bryan said.

The Bryans are members of Share Healthcare, which is not health insurance but a cost-sharing organization.

“You pay monthly, just like an insurance company, but all members share the cost,” Bryan said.

Brian said she had made all her payments to Share on time, including the necessary pregnancy expenses covered by her insurance, but when it came time to get Share to pay part of her bill, the bill remained unpaid.

Bryan said she contacted Share Healthcare multiple times but was told the company was working on it. In the meantime, she began receiving late payment notices for some of her bills.

“The creditors don’t come after them, they come after me, so I have to get a payment plan and pay,” Brian said.

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Worried that his bills would not be paid, Brian contacted Wilson.

“When you pay your monthly bills and pay your medical bills to your insurance company, especially if it’s a Christian company, you should be able to rest easy at night knowing that they’re going to cover those costs as well,” Bryan said.

Wilson contacted a representative from Share Healthcare, who said that when Brian first contacted Share Healthcare in October, the sudden loss of one of their key vendors created extremely lengthy timelines for sharing, negotiating and paying members’ invoices.

He added that delays can also occur if bills are missing the proper codes or other information needed to determine how much to distribute.It took several months and lots of back-and-forth communication with Share Healthcare, but Brian finally got confirmation that Rhett’s bills had all been paid.

Brian emailed Wilson, “Hallelujah, the check finally went through!”

Share Healthcare added that it has also revised and shortened the time it takes to share and pay claims, which the company hopes to bring back to its previous average processing time of 17 days.

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