Roku’s New Terms Lock Users Out Until Agreement; 15K+ Accounts Breached

Roku at IGNITION: Future of Media at Time Warner Center on November 29, 2017 in New York City. (Photo by Monica Schipper/Getty Images)

OAN’s Brooke Mallory
2:41pm – Thursday, March 14, 2024

Roku’s Terms of Service (ToS) update is said to lock users’ TVs until they agree to the new guidelines.To withdraw from the new “Dispute Resolution Terms,” ​​you must write to the streaming service by March 21cent.


According to a report by ars technicaRoku users are threatening to stop using their TV and streaming services after the company allegedly froze the devices of users who didn’t agree to the latest updates to its terms of service (ToS).

“We have made an important update,” says a message from Roku. “We have updated our Dispute Resolution Terms. Select “I Agree” to agree to these updated terms and continue to enjoy our products and services. ”

“To view these updated terms, press *,” the message continues.

Then, below the pop-up message, you’ll see a big “Agree” button with no way to consent. Additionally, users must click “Accept” to access their device.

Roku’s community forums were filled with pages of comments from irate customers, some of whom questioned the legality of the situation.

“Is anyone else frustrated with such a worthless POS?” one customer commented. “Why don’t you buy a TV and then change the rules and lock us out? I’m sure someone will be happy to take it on.” [a class action lawsuit]”

“ROKU wants us to give up the right to continue using our products? That’s extortion, right?” the commenter continued. “They have some ‘legal’ language in place in case the ‘agreement’ is invalidated in court. It would only exist in the following cases:[Y] Please know that this is not the case. ”

“I can’t watch TV because I don’t agree to the dispute resolution terms. Please help me,” another said.

The name and contact information of each person opting out, the specific product model, software, or service in question, and the email address you used to set up your Roku account (if you have one); If applicable, in order for users to opt out of Roku’s ToS updates, all they need to include in their letter to the company’s general counsel in California is a copy of their purchase receipt.

Additionally, Roku’s service rules state that users can only opt out of the company’s new rules “within 30 days of first being applied,” which went into effect on February Otherwise, users are automatically opted in.

A Roku representative said in a statement: “Like many companies, Roku occasionally changes our Terms of Use. When we do, we take steps to make sure our customers are aware of the changes.”

Roku also announced this week that more than 15,000 accounts were hacked in a credential stuffing attack. “Stolen accounts were sold for just 50 cents each and used to purchase streaming boxes, sound bars, and cameras.”

According to, “A credential stuffing attack is when a threat actor collects credentials exposed in a data breach and attempts to use them to log into other sites, in this case “apparently.

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