A New York judge has ruled that SiriusXM Holdings is liable in a lawsuit brought by New York Attorney General Letitia James, which accused the satellite radio and streaming company of making it too difficult for customers to cancel subscriptions. did.
Judge Lyle Frank of the state Supreme Court in Manhattan rejected claims alleging fraud and deceptive practices, but said Sirius' policy violated the federal government's Restoring Online Shopper Trust Act.
Frank said Sirius makes canceling a subscription “obviously not as easy as signing up,” and requires subscribers to sit down with a live agent trained to discourage cancellations before cancellations are granted. It said it requires companies to listen to up to five other service offers.
The judge said Sirius must change its cancellation practices to comply with the law and pay unspecified damages.
Sirius announced Friday that it will appeal the Nov. 21 decision.
It also stated that it would comply with the following conditions: Federal Trade Commission Regulations We're asking companies to make canceling a subscription as easy as signing up.
of “Click to cancel” rule is enabled January 14, 2025.
James announced last December that the New York-based company's own data showed subscribers spent an average of 11 and a half minutes canceling over the phone and 30 minutes online. sued.
She said Sirius allows customers to cancel subscriptions with the click of a button, or customers can cancel on their own.
“My office sued SiriusXM to protect consumers. As a result of our actions, they will need to streamline their cancellation process to stop taking advantage of New Yorkers,” James said. he said in a statement Friday.
