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Those who cannot use online identity probing tools will need to immediately visit their local Social Security Agency in person to prove their identity, the Social Security Agency (SSA) said Tuesday.
“Over the next two weeks, SSA will carefully move towards stronger personal information proofing procedures, both in benefits claims and direct deposit changes,” the statement said.
“Individuals seeking these services that cannot use their personal 'my Social Security' accounts that require online proof of identity must visit the local Social Security Agency to directly prove their identity,” he continued.
The change was intended to “protect social security records and interests against fraudulent activities,” and the agency said it came into effect on March 31.
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The two enter the Social Security Agency, outside Detroit. (Jim West/UCG/Universal Images Group/Getty Images)
Those who do not use or cannot use the agency's online “My Social Security” service may begin a benefit claim over the phone, but the claim will not be completed until you have personally verified it.
To avoid long lines at social security offices across the country, agents recommend calling for people to request in-person appointments “to initiate and complete claims in one interaction.”
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People will wait in line at the Social Security Agency before opening in Houston on July 13, 2022. (Mark Felix, Washington Post/Getty Images)
If you don't have a “My Social Security” account yet Create it here.
The agency has also announced that it will postpone the process time for all direct deposit change requests to one business day. Previously, the changes were made for 30 days.
The woman will join the Social Security Bureau in Houston on July 13th, 2022. (Mark Felix, Washington Post/Getty Images)
Last month, the US government agency that benefits tens of millions of elderly Americans said it plans to cut 7,000 workers as part of the Trump administration's plan to cut the size of its federal workforce.
According to Reuters, SSA sends checks to 73 million retired and disabled Americans each month.
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“Americans deserve to protect their Social Security records with the utmost integrity and vigilance,” Social Security Deputy Commissioner Lee Dudek said in a statement. For a long time, agents have used outdated methods to prove their identity. Social Security can better protect Americans while promoting services. ”
Reuters contributed to this report.
