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Potential for growth everywhere: BofA’s technology leader discusses AI

Potential for growth everywhere: BofA's technology leader discusses AI

Key insights: Bank of America is connecting higher revenue and lower expenses to the use of AI. What’s going wrong: The success of AI implementation will determine operating costs and competitive positioning. Support data: Erica has managed 3 billion customer interactions, effectively replacing around 11,000 employees. Bank of America’s Erica, a virtual assistant, is currently […]

BofA’s Brian Moynihan begins the competition for his replacement

BofA's Brian Moynihan begins the competition for his replacement

Bank of America’s CEO, Brian Moynihan, has been added to a new leadership team, signaling a potential move toward finding his successor. Interestingly, Moynihan, who is 65, has expressed a desire to remain in his role until 2030. In a recent announcement, he appointed Dean Atanasia, the head of regional banks, and Jim Demare, head […]