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Costco cracking down on non-members taking advantage of deals — here’s how

Will Costco become the most strict members-only club in history? Major retailers have announced plans to check membership cards as shoppers enter their stores in the coming months. Wholesalers will install scanning devices at store entrances, allowing membership verification that previously had to be done at the register to be done automatically at the entrance. […]

Costco customers return 5-year-old mattress to wholesaler: ‘Desperate times’

A couple recently tested the limits of Costco’s return policy, returning a mattress they purchased five years ago, claiming it was “uncomfortable.” The couple documented their return on TikTok, but initially weren’t sure Costco would let them return the items. “In desperate times, you have to resort to desperate measures,” his wife, who posts videos […]

Costco leaning into technology as ‘real opportunity’ to improve customer experience

Costco is turning to technology to improve the customer experience in its stores and online without making major changes to its tried-and-true retail strategy, the company’s chief financial officer said. While answering analyst questions during Costco’s third-quarter earnings call earlier this year, Costco CFO Gary Millerchip was asked how the company was thinking about being […]

Costco hiking membership fees for first time in 7 years

DR Barton, president of Woodshaw Financial Group, analyzes the consumer climate after Walmart’s strong earnings report in Varney & Company. It will soon cost more to join the club. Wednesday, Costco Wholesale Announced Plans The company will raise its annual membership fees in the United States and Canada by $5 to $10 starting Sept. 1, […]

Costco hiking membership fees for first time since 2017—here’s how much it will cost

Costco Wholesale said Wednesday it will increase annual membership fees for customers in the U.S. and Canada for the first time in seven years, effective Sept. 1. The retailer’s membership offers customers a variety of incentives, including free sample trials, discounts on food, gas, home insurance, travel and groceries, and 2% annual rewards on eligible […]

Sam’s Club members threaten to jump to Costco after wholesale giant chops key perk

Sam’s Club Plus members have about six weeks left to take advantage of the coveted perks, and they’re telling the wholesale giant they’re unhappy about losing them. The company announced in an email on June 19 that starting Aug. 19, Plus members will only receive free shipping on “eligible orders of $50 or more” placed […]

Costco customers fume over change to $4.99 rotisserie chicken

Fans of Costco’s $4.99 rotisserie chicken have taken to social media to complain about the new plastic bag packaging, which replaces the old plastic containers shoppers have been accustomed to for years, claiming it leaks grease. In March, Costco began using cost-conscious, environmentally friendly plastic bags to replace the hard plastic containers it used to […]