Wisconsin County Introduces AI Dispatcher ‘Ava’ for Non-Emergency Calls
Waukesha County in Wisconsin has rolled out an AI system called Ava to manage non-emergency calls. This service not only generates reports on everyday incidents but also ensures that if emergency calls accidentally reach the non-emergency line, they’re directed to a human 911 operator. According to a report from ABC Wissen, Waukesha County is taking […]
Short-staffed 911 Centers Use AI to Manage ‘Non-Emergency’ Calls
Aurelian Raises $14 Million for AI Voice Assistant in 911 Call Centers Aurelian, a startup specializing in AI voice assistants, has successfully secured $14 million to enhance the management of “non-emergency” calls in 911 call centers. Emergency response centers throughout the U.S. are grappling with serious staffing shortages, which heightens the strain on dispatchers and […]