OCBC launches its ‘avatar banking’ platform featuring ‘Wendy’ and ‘Wayne,’ two virtual financial advisors, as banks adopt AI in wealth management.
Singapore’s OCBC Bank has introduced a new “Avatar Banking” app that allows customers to interact with a virtual relationship manager round-the-clock. CEO Tan Teck Long, however, emphasized that this innovation wouldn’t lead to job losses. “We want to use AI to enhance and support our workforce rather than reduce it,” he stated during a press […]