Teleperformance rolls out AI software that ‘neutralizes’ Indian accents
Teleperformance, the world's largest call centre operator, relies on artificial intelligence technology to “neutralize” the accents of English-speaking Indian customer service agents in real time. A new feature known as accent translation is featured in call centres in India. There, employees provide support to some of Telepelforming's international clients. According to Bloomberg News. Developed by […]