A massive leak, purported to be internal files at Elon Musk’s Tesla company, reveals more than 1,000 accident reports involving phantom braking and unintended acceleration, prompting the company to file customer complaints about dangerous autopilot glitches. There is a disturbing tendency to ignore it.
Yalopnik report A massive leak of internal Tesla documents has revealed more than 1,000 accident reports involving phantom braking and unintended acceleration, leading to a troubling pattern of the company ignoring customer complaints about dangerous autopilot bugs. found.
German news agency Handelsblatt obtained the file from an anonymous source, which amounted to 100 gigabytes. The Fraunhofer Institute for Safety and Information Technology verified the document and found no indication of data manipulation or forgery.
Customers in the U.S. and Europe told Handelsblatt that Tesla seemed less interested in fixing the problem and more interested in protecting its business. It appears that this was actually Tesla’s existing policy. H.Andersblatt I have written:
There is a “Technical Review” bullet point for each incident. Employees who regularly enter this review into the system make it clear that the report is for “internal use only.” Each entry also contains a note in bold that the information, if any, can only be communicated “orally to the customer.”
“Please do not copy and paste the report below into an email, text message, or leave it on voicemail to a customer,” the company said. Do not publish vehicle data without permission. If, despite advice, “cannot prevent the involvement of an attorney,” that fact must be recorded.
Customers Handelsblatt has spoken to have the impression that Tesla employees avoid written communication. “They never sent an email and everything was always verbal,” said a Californian who said the Tesla accelerated on its own and crashed into two concrete pillars in the fall of 2021. says the doctor.
The data breach uncovered over 2,400 complaints regarding self-acceleration and over 1,500 issues with braking functionality. These include 383 reports of phantom braking caused by false collision warnings and 139 of unintentional emergency braking. Most of these incidents were reported in the United States, but there were also complaints from Asia and Europe, including complaints from Tesla drivers in Germany.
The report noted that despite growing concerns, Tesla has consistently failed to address reports of dangerous issues with its vehicles. Some customers were so disgruntled with Tesla that they decided to sell the car or even tried to return the car to Tesla, arguing that they had a moral obligation to return the car alone due to safety concerns. It was
Breitbart News recently reported on another epic failure of customer service by Mr. Musk’s company. A California man whose Tesla was charred in a battery fire was invited by an auto company to take it to a service center. The owner replied, “How the hell do you do that?”
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Lucas Nolan is a Breitbart News reporter who covers free speech and online censorship issues. follow him on twitter @LucasNolan