United Airlines is offering to waive specific fees for passengers affected by significant delays and cancellations at Newark Liberty International Airport.
On Tuesday, the airline announced that those impacted can reschedule their flights without incurring extra costs.
The United website specifies, “We can reschedule a trip and we will cover the difference between change fees and fares.”
However, it’s important to note that the new flight must be a United flight set to depart between April 30, 2025, and May 12, 2025.
Additionally, tickets need to be in the same cabin and city as originally booked.
United is among several airlines currently facing disruptions at Newark due to various issues, including technology and staffing. This has resulted in hundreds of flights being canceled or delayed since Thursday.
On Thursday alone, over 500 flights either in or out of Newark were delayed, with at least 200 cancellations recorded.
In a message sent Friday, United Airlines CEO Scott Kirby expressed concerns about “dozens of repurposed flights, hundreds of delays, canceled flights, and, ultimately, thousands of customers who have had their travel plans upset.”
Kirby mentioned, “It’s unfortunate to further reduce schedules that have already been cut back at Newark, but we believe there are no other options to safeguard our customers, given the ongoing structural FAA staffing issues.”
U.S. Representative Andy Kim from New Jersey stated on Tuesday that his office is communicating with the FAA regarding the travel disruptions.
Kim said, “Our team has reached out to the FAA and received information on the steps they are taking to address this situation. Families deserve to know they are safe and will arrive on time when they fly. We’re committed to ensuring that happens.”
Fox Business has reached out to United for further comments.
