SSA shows improved results during Trump compared to Biden administration

Social Security Agency Responds to Criticism from Elizabeth Warren

In a recent letter dated September 16, 2025, SSA Commissioner Frank J. Bisignano defended the agency against accusations from Senator Elizabeth Warren, who claimed that the SSA had deleted essential data and was hiding internal issues. Bisignano argued that Warren’s analysis was flawed.

He contended that the SSA performs better now compared to the previous administration, stating that the current data reporting reflects nearly three times the performance metrics than during the Trump era. It’s worth noting that these claims come from the SSA’s own report, which hasn’t been externally verified.

In an emphatic response, Bisignano wrote, “These facts ultimately show you that you’re wrong when claiming a lack of transparency.” He also countered Warren’s claims of a cover-up, asserting that customer service has notably improved. For example, the SSA has reportedly reduced phone and office wait times, and cut down backlogs significantly. According to him, about 81% of performance metrics have seen improvements.

Looking at the specifics, data shows that the average waiting time for phone calls decreased from 29 minutes in 2024 to just 16 minutes in 2025, and an impressive nine minutes in August. Additionally, pending disability decisions have dropped to around 907,000 from almost 1.2 million a year ago, with efficiency in processing claims also noted.

Bisignano expressed a vision for the SSA to become a “digital-first” agency, aiming to operate efficiently, whether individuals interact through phone, in offices, or online. He mentioned that ongoing monitoring of key performance indicators is critical to these improvements.

Moreover, he encouraged Warren to collaborate with the SSA instead of alleging that Social Security is at risk. “It’s time to stop the social security weapons,” he advised, suggesting that the public seeks assurances rather than fear tactics regarding its future.