Southwest Airlines Revises Boarding Procedure for Mobility Device Users

Southwest Airlines is updating its boarding process, particularly impacting travelers who use wheelchairs or scooters. In a recent communication to employees, the airline’s vice president of safety and security, Dave Hunt, outlined new safety measures regarding lithium-powered mobility devices.

Starting from September 25th, passengers will be required to remove any removable lithium batteries from their mobility devices before boarding. These batteries will need to be brought into the cabin with them, but they won’t be counted as part of carry-on or personal item allowances.

Looking ahead to January 11, 2026, the airline plans to implement size restrictions that will cap lithium batteries at under 300 watts. This shift is a response to safety concerns; the memo highlighted that lithium batteries are among the most frequent causes of smoke and fire incidents on aircraft. While such events are rare, ensuring quick access and visibility holds significant importance for passenger safety.

Southwest Airlines is aiming to be one of the first U.S. airlines to adopt these standards. A spokesperson mentioned that customers impacted by these changes are being informed, especially those traveling on or after September 25th.

The airline noted that the adjustments will affect less than 0.1% of its customers, but emphasizes a commitment to assist each individual who may be involved. Earlier this year, Southwest had also requested an update to its policy regarding the visibility of portable chargers during flights.

As per the company’s website, passengers can carry up to 20 spare batteries on their journey. This policy change comes following a July incident where a lithium battery explosion occurred in passenger luggage on a Delta flight, prompting a diversion and emergency response.