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Honda plans to fix an issue in the 2023 Honda HR-V SUV that has received hundreds of complaints from consumers about the rear window breaking unexpectedly.
The National Highway Traffic Safety Administration (NHTSA) has posted numerous complaints on its website about windows breaking on their own without any impact. Some HR-V owners have reported windows breaking while parked, while others have witnessed windows breaking after getting into the car or while driving.
According to Honda, the issue is related to the use of the HR-V's rear defroster, where the defroster's heating element comes into contact with the sealer that secures the rear window, weakening the glass.
“American Honda has received a limited number of reports of rear hatch glass damage on 2023 Honda HR-V vehicles related to the use of rear defroster. It turns out that during the assembly process, a sealer was used to secure the rear glass, which came into contact with the defroster's heating element, causing hot spots and weakening the glass over time when using the defroster. “There is a possibility,” a Honda spokesperson told FOX Business.
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Honda is planning a product update campaign to address rear window issues on the 2023 Honda CR-V SUV. (Igor Golovniov/SOPA Images/LightRocket via Getty Images / Getty Images)
Honda has not announced a voluntary recall for the 2023 HR-V, but it is planning a “product update campaign” to consider replacing affected parts this spring. While this campaign will officially launch in April, Honda 2023 HR-V owners are advised to call their local Honda dealer to replace a new rear window if their rear window is broken. . Owners can also call Honda Customer Service at 800-999-1009.
| ticker | safety | last | change | change % |
|---|---|---|---|---|
| HMC | Honda motor industry stock company | 32.38 | -0.18 | -0.55% |
“Honda has launched a voluntary product update campaign related to this issue and is working to secure the necessary replacement parts as quickly as possible. We anticipate this campaign to begin in April or May 2024. ” said Honda. “Please note that glass damage caused by external factors (such as impact) is not covered by Honda's limited warranty, but may be covered by the vehicle owner's insurance.”
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The rear window of your 2023 Honda HR-V can crack if you use a rear window defroster because the heat weakens the window sealer. (Sjoerd van der Wal/Getty Images/Getty Images)
During testing by Customer Reports last week, a tester in the New England area used the remote start to warm up the vehicle and the rear window shattered. The newspaper said: “There were no injuries and there was no damage to the rear cargo. However, testers had to clear broken glass from the driveway and the contents of the cargo area were no longer safe from the weather or theft.” It was reported.
Honda uses tempered glass in the HR-V, as it does in almost all of its new cars. Unlike traditional glass, which leaves behind sharp shards, tempered glass breaks into small, but mostly harmless, shards.
However, Consumer Reports says the issue should prompt Honda to recall the vehicles because a broken rear window while someone is driving could cause enough distraction to cause a crash. It pointed out.
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A 2024 Honda HR-V on a dealership lot in Miami, Florida on November 27, 2023. (Joe Radle/Getty Images/Getty Images)
“This is a known defect in some Honda HR-Vs and can easily lead to an accident, especially if someone is driving at high speed or in heavy traffic.” said William Wallace, Consumer Reports' associate director of safety policy. “For the sake of customers and everyone on the road, Honda should turn the service campaign into an official safety recall for all affected vehicles. That way, information gets out and owners who repair their cars It helps maximize the number of
NHTSA is aware of this issue and is in discussions with Honda. The agency encourages anyone with safety concerns about their vehicle to submit a vehicle owner survey or call the Vehicle Safety Hotline at 888-327-4236.
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The 2023 Honda HR-V was one of several Honda and Acura vehicles to earn a 2023 Top Safety Pick (TSP) rating or higher from the Insurance Institute for Highway Safety (IIHS).
Prices for the 2024 Honda HR-V start at $24,100.
