An Ohio Subway customer who was charged more than $1,000 for a sandwich about two months ago finally received a refund, but Letitia Bishop’s problems aren’t over yet.
What are the details?
This financially nightmarish saga began on Jan. 5, when Bishop stopped by the Subway, which is part of Thornton’s Oil Store in Columbus. According to Business Insider.
According to , she soon learned that her debit card had been charged $1,021.50 for the sandwich purchase. WSYX-TV.
When Bishop returned to the store to resolve the issue, the store was already closed, the department said. According to WSYX, she made multiple attempts to resolve the issue through Subway’s corporate headquarters, but was unsuccessful. She said she was unable to talk to anyone who could help.
“I’m just trying to make ends meet at the moment. I was overwhelmed with stress and my bank account was in the negative, so at one point I couldn’t get groceries,” Bishop told the station.
Business Insider interviewed Bishop and said her financial situation was even more dire because she was raising two young children on a social worker’s salary. She actually told the media that she was forced to prioritize paying her bills while living on credit cards.
“It’s been very difficult,” she told Business Insider. “I’ve never felt like I just have to eat spaghetti and that’s it.”
Finally a break, but not completely.
The store said Bishop received a refund from a regional manager at Thornton’s over the weekend after filing a complaint with the Better Business Bureau in the state of Connecticut, where Subway is headquartered, but Thornton’s is a part of the store. Apparently he owns a Subway franchise.
Interestingly, Bishop told Business Insider that regional managers told Thornton’s they had never used the online portal for refunds and preferred handing over cash in person at the gas station. He is said to have said that he did.
“She basically counted all this money,” Bishop told the outlet, adding that the regional manager “gave us this cash and had us sign a copy of this receipt.”
On a positive note, she added to Business Insider that she was offered one free dinner a week for eight weeks at a new restaurant that the Thornton’s chain is planning to open.
However, there was another negative development.
Details from the outlet:
Despite the solution, Bishop faced another hurdle when depositing cash at her local Huntington Bank branch. She said the funds were on hold, meaning she could not access them to settle outstanding bills.
“Honestly, I don’t have the mental capacity to deal with this because it’s literally so stressful,” she added to Business Insider.
The newspaper reported that Thornton’s Bank, Subway Bank and Huntington Bank did not immediately respond to requests for comment.
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