Customers at one of the nation’s largest car rental companies are feeling the pain of paying hundreds of dollars in free fuel just to rent a Tesla and then being denied a refund.
Hertz, which recently announced plans to unload 30,000 used Teslas, was accused of charging customers nearly $300 in “skip the pump” fees for not returning their electric vehicles with a full tank.
Of course, EVs don’t need gasoline.
A customer who recently rented a battery-powered Tesla Model 3 was charged $277.39 for gas that couldn’t be pumped into the car.
Customers were initially told their fees were non-refundable, but after the article was published, Hertz ultimately decided to issue a refund. drive.
a Separate report He documented a $340.97 “skip the pump” fee charged to another customer, Evan Froehlich, and claimed he was unable to even contact Hertz customer service to request a refund.
Another Hertz customer, Tuan Lee, told Automotive Culture Outlet that he prepaid $329.83 for a week’s worth of his Tesla Model 3, but returned it without fully charging it.
Instead of the $25 recharge fee, Le was charged an additional $690.32, of which $475.19 was for fuel.
Mr. Le was also required to pay a $125.01 “recharge” fee for use of Tesla’s Supercharger network.
Excessive and unfair fees are nothing new. According to reports.
Hertz was named on Facebook last year by a user who paid nearly $60 to refuel his rented Tesla.
Hertz acknowledged that an unspecified number of customers were experiencing problems and blamed its computer systems.
“Some customers who rented EVs from us were charged incorrectly for refueling due to a system error,” the rental giant said in an emailed statement.
“This should never have happened and the issue that caused it has been resolved. We have also proactively reached out to affected customers and refunded their incorrect charges. To compensate for the inconvenience, we provided a credit towards a future EV rental.”
