The family says that they were temporarily “homeless” after the sale of their homes was affected by the major IT glitch at Barclays.
Customers are still paying with problems for the problems that began yesterday. The bank warns that some people are looking at the old balance and warns that the payments that have been performed or received over 24 hours from the first suspension may not be displayed. I am.
The suspension began on the same day as the payday in January of many British workers, and the deadline for self -evaluation tax declaration began.
read more: BarClays will issue new updates to customers affected by IT Glitch
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The boss apologized for “continuous technical issues that affect your account.” “We guarantee that customers are not left out of pockets,” said the bank on Saturday.
Stop tracker down detectors claim that thousands of customers are experiencing issues on mobile banking, online banking, and billing bills on Saturdays.
Barclays stated that ATMs could not be affected and that customers could withdraw cash and use cards.
However, one family says that their homes are stagnant. A 39 -year -old civil servant Paola Mel said her family was “homeless” after the payment of a new house did not pass.
Mrs. Mel sold her home to Ukusbridge, where she lived with her husband and two 7 -year -old daughters, and my family was to move to a new West Sussex house on Friday.
“We went to the West Sussex on Friday. We had everything on the moving van and waited outside. Sale,” she said.
“So we sold the house -then we had money -but we were essentially homeless because we couldn't complete other parts of sales.
“We waited until 5 o'clock, but Berkraise had not been corrected yet, so there is no house, but it has not been corrected yet. We are very very to get this dream house. It took time and we intended to be the happiest day in our lives, so we became homeless.
Melee said her family is currently staying in London with her mother. The family is currently wrapping up what to do next.
“I was intended to pass on Friday, so I did not meet some of the contracts, so I do not know if we are purchasing an additional cost,” she added. I did it.
Frustrated customers have reached out to Berclean's Support via social media. “Thanks to Barclays, I have a grocery store without money, so I will be canceled this morning. Four children leave food, it's like my money.” One X user claimed.
Another addition: “Well, I had to return all shopping Tesco I've never been ashamed of my life. I can't access my money. “
Barclays has issued a lot of apology to social media to customers after the suspension of Friday.
In a Saturday statement, the bank spokesman states: Some people see the outdated balance, while others may not see the payment or received.
“We are working hard to fix this problem. Customers must not pay again. Customers can use cards to withdraw cash. These remaining problems Will not be notified of the customer as soon as it is solved.
The Press Association said that Barclays contacted vulnerable customers and gave priority to bank telephone lines, providing support and support.
In a statement, HMRC states that Barclays and “work closely” to minimize the impact on the people who submit self -evaluation, and HMRC services are “functioning as usual.” Was stated.
The problem related to the suspension of Barclays, added by the HMRC spokeswoman, was added that the Penalty of HMRC was not delayed because the Palace of HMRC was not delayed.
