A woman from California, referred to as Kay, found herself inundated with a multitude of Amazon packages she never ordered. The situation arose when a Chinese seller mistakenly listed her San Jose address as the return point for their products.
For over a year, Kay received these parcels at an alarming rate. The volume of packages has become so overwhelming that she can no longer park her car in her driveway.
“It was just a different form of hell,” Kay described her experience.
The seller in question is a China-based merchant known as Liusandedian, dealing in faux leather car seat covers.
Curiously, these unnecessary seat covers never made their way back to the seller in China; instead, they flooded Kay’s driveway.
What began as a single package that Kay thought was wrongly delivered exploded into a deluge of boxes over weeks. Months later, she was practically buried under the weight of them.
“What you’re seeing now is just a fraction of what I’ve received,” she noted, as the packages continued to accumulate.
This chaos has made everyday tasks difficult for Kay; she struggles to help her 88-year-old mother navigate the front door, which is often blocked by the mountains of boxes.
Efforts to get assistance from Amazon have been frustrating. Despite filing at least six complaint tickets, she hasn’t received substantial help for months.
“Every time I think this will finally stop,” Kay added.
Amazon once offered her a $100 gift card for her troubles, but she felt it was unfair to expect her to handle the situation. They suggested she donate or return the items herself.
“Why is it my responsibility to deal with this when your seller isn’t following the rules?” she asked, alluding to Liusandedian’s apparent breach of Amazon’s policies.
Sellers based overseas are required to provide a U.S. return address or issue refunds without forcing customers to ship items back. If they fail to respond within two days of a return request, Amazon can refund the customer and charge the seller.
It seems Liusandedian is circumventing these regulations by using a bogus address that remarkably corresponds to Kay’s.
While Amazon denied instructing Kay to solve the issue herself, they finally appeared on Wednesday to begin addressing the overflow of parcels.
“I would like to thank ABC 7 for bringing this to our attention. We apologize for the inconvenience and are working directly with her to collect the packages, taking steps to resolve this permanently,” the company stated.
