An Amazon delivery driver in Redford Township, Michigan, was caught on a doorbell camera using inappropriate language and criticizing a customer. The driver, who remains unidentified, expressed frustration while approaching a home, suggesting that residents had to deal with complicated deliveries due to the reliance on online shopping.
He commented, “People here in Dearborn Heights have to stop in a million times because they can’t go anywhere and get their packages,” conveying a sense of irritation about the situation.
Additionally, he complained that older residents were seemingly unable to navigate to stores like Walmart or Target, saying, “Nobody here knows how to get to Walmart or Target, you old men!” This outburst appeared to stem from his frustrations with customer habits and delivery expectations.
After inspecting the packages at the doorstep, the driver made a final remark that shocked the homeowner, saying, “These mothers, if you let me, the mothers here will command slaves from the Amazons.”
The homeowner, a single mother juggling multiple jobs while attending school, was understandably upset. She expressed disappointment over the comments, explaining that she pays for the conveniences provided by online shopping to help manage her busy life.
On social media, many users reacted negatively to the driver’s comments, pointing out the contradiction in his job as a delivery person. One user questioned how someone could take such a position and then complain about delivering packages, while another sarcastically suggested stopping orders to save his job.
Some neighbors acknowledged the driver’s frustrations, with one resident remarking, “It’s a little unprofessional, but I understand his frustration. It’s cold and people don’t want to go out.”
Amazon has stated that they are looking into the driver’s comments as they do not align with the company’s standards for customer service. They emphasized that they contract with local small businesses and independent contractors, but the specifics of the employment status for the drivers in this case remain unclear.
