They made a big fuss.
Angry British soccer fans claim they were left stranded in Berlin, Germany, without assistance after their Eurowings flight was diverted due to a mysterious burning smell.
The accident, at an altitude of one mile, happened on Monday morning as Eurowings Flight EW8470 was en route from Berlin to Manchester, England. Independent.
Many of the 150 passengers on board were watching Sunday night’s Euro 2024 final, in which Spain beat England 2-1.
Gareth Davies, a passenger from Manchester, said that just minutes into the Airbus A319’s flight, the captain told passengers over the intercom that the plane had to return to the German capital because “warning lights were flashing” on the motherboard.
Passengers told The Independent that the journey to nowhere went from bad to worse after “a burning smell began to waft through the cabin” on arrival.
Despite the apparently horrific smell, crew members insisted there was no need to panic.
“They told me not to worry about the fire truck, to hold my luggage, and not to take any pictures or videos because ‘we don’t want them to end up on TikTok,'” Davis recalled.
“An ‘air emergency’ was declared as standard procedure to obtain priority landing,” a Eurowings representative said in a statement to The Post.
The airline said a subsequent investigation by firefighters found “there was no fire or smoke on board the aircraft.”
Eurowings added that “there was no danger to passengers or crew at any time.”
Unfortunately, their adventure was just beginning.
When the passengers got off the plane and returned to the terminal, there were reportedly no Eurowings staff to assist them, only passport inspectors.
“We weren’t told what was going to happen next, so we all went through passport control,” Davis recalled. “No one knew anything about checked luggage, and a lot of people just walked out of baggage claim. I only had a carry-on.”
Davis pleaded. Request assistance with X from Eurowings Wrote: “Can you kindly introduce me to someone who can tell me what to do next??? This is ridiculous.”
Representative Reply“Please come to the Eurowings counter at the airport and our staff will be happy to assist you with any rebooking or other queries you may have. Our staff will be happy to assist you.”
But Davis Subsequent X posts “There is no Eurowings counter at Berlin airport.”
“There is an airline assistance counter in Swiss that is kind and trying to help everyone,” fumed one infuriated passenger. “There is no Eurowings employee here. Please arrange for a Eurowings employee to come to Berlin airport and help us.”
A Eurowings representative told the Post that “alternative flights have been arranged for affected passengers.”
The spokesperson added: “The guest has been informed and offered a BER meal voucher. We apologise for any inconvenience caused to the guest.”
“Despite limited capacity due to busy summer holidays and return traffic following yesterday’s European Championship final, we have done everything in our power to provide the fastest possible response to passengers,” the airline added.
