Barclays customers face second day of issues after major IT outage – BBC.com

Berkraise customers have experienced intermittent errors on the second day of the second day after the serious IT problem that affected bank apps and online banking.

The customer told the BBC that the essential transactions from buying baby's milk to completing the movement of the house.

Barclays said that cards and cash machines could be used on Saturdays -Some customers It is not so.

A Berkrages spokeswoman said that the bank said, “I am working hard to solve the problem,” and “guarantee that the affected customers will not be excluded from pockets.”

The stop began on Friday. This is the payday of many British people and the deadline for self -evaluation tax declarations.

Barclays does not explain the cause of IT problems or the number of people affected.

On Saturday afternoon, the Barclays website warned that the app continues to be a problem, and that customers may be facing and paying problems.

The website also told customers that banks may not be able to support all queries in the branch “due to the problem we are facing”.

“Scammers use such time to send a message to pretend to be Berkeley”, so he warned customers on the website to be “alert” during the stop.

Berkraze's customer Dianeen Forest in Tedington, London, said it would be sold at home on Friday.

“I was sitting out of a new house in a truck that I removed for more than four hours, but I couldn't find another solution,” she told the BBC.

She was 61 -year -old, and she was at the hotel on the weekend and said, “It costs more than several thousand pounds,” and “I have no friends to help freely.” [house] If they go ahead on Monday, remove.

Tim Horner, a businessman from West Sussex, said that he could not pay the staff or HMRC on Saturday.

He told the BBC that he had “multiple phones” from those who were trying to pay his e -commerce platform, saying that their payments were “rejected.”

“I lost thousands of pounds because the online store could not receive the payment because of the Berkraise account,” said Horner.

Ruth (39 years old), a self -employed cleaner (39 years old), was trying to access BBC News with his partner from his savings account, so he was a baby and food for the other five children looking at home. I was able to buy milk. 。

“We need money to shop. All our money is saved,” she explained.

“I have a granddaughter of 11 months old, and my granddaughter is 1, 2, 12, 13, and 15 years old.”

She was able to get some help from a teenage daughter, but said, “There are many single mothers in the same situation where money cannot be accessed.”

Emily, an Exceter, told the BBC that he was spending his weekend on his friend's sofa after he could not move to a new house on Friday.

“I am a homeless with two children and two cats,” she said, and added that her children were with their family.

“My 44 -year -old is abandoned by everything I have,” said 44 years old. “Where do you know my money? My cat [were] It is covered with excrement from being in a career for hours. “

“I work incredibly so hard for this, and what I am homeless is a single mother that cannot be described in words.”

Barclays is one of the largest banks in the UK, with more than 20 million British retailers. It states that it is processing more than 40 % of British credit cards and debit card transactions.

Website down digital monitoring of stop, Thousands say that thousands of people are flagging the problem At the bank. On Saturday morning, more than 4,000 issues were reported at Barclays, and more than twice the problem reported on Friday was reported.

Friday is the deadline for the self -evaluation tax return, and some customers have stopped paying to HMRC due to suspension.

Friday early, HMRC warns that millions of people have not submitted a self -evaluation tax return yet.He warned £ 100 for those who did not meet the deadline.

However, in a statement to the BBC, HMRC stated that he was “working closely,” with Barclays to minimize the impact on customers who submit self -evaluation.

The spokesman has been added as follows. “Our services are functioning as usual, so customers can submit returns on time.

HMRC added that the problem of Berkraise was “not applied until March 1st, so the fine payment will not be delayed.”

In the statement, Barclays states: “We are in contact with HMRC directly, and they recognize the technical problems of our system.”

“Because the payment caused by this case is delayed, we guarantee that customers will not be excluded from their pockets.”

Barclays spokeswoman said that banks were “very disappointing about the ongoing technical issues,” which influenced the customer account.

“Some people see the outdated balance, and the payments they have received may not be shown,” they said.

“We work hard to fix this problem. Customers should not pay again.”

“Customers can use cards to withdraw cash. As soon as these remaining problems are solved, they will inform the customer,” said the spokeman.

They said Berkrazes had long open call centers on Saturdays and Sundays, saying, “I will actively contact vulnerable customers.”

Additional reports by Liv McMAHON and Kris Bramwell