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British couple traveling to Spain was instead flown to Lithuania after being escorted to the wrong plane

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A British couple on a family holiday to Spain were flown 1,500 miles to Lithuania after airport staff directed them to the wrong plane.

Andrew and Victoria Gore, both 47, had planned to board a flight to Barcelona and travel to the Costa Brava to celebrate Mr Gore’s 47th birthday on May 25. However, the couple ended up on the wrong flight with budget airline Ryanair as other family members had already arrived in Barcelona, ​​reports said. BBC News.

The couple told BBC News they were “distraught” after the chaos, describing the incident as a “nightmare”.

“We had heard they were definitely on a plane, so we were told, ‘Relax,’ and we’d been up early so we went to sleep,” Gore told the outlet. “When I woke up, it didn’t look like Spain outside the window. I turned on my phone and it said, ‘Welcome to Lithuania.'”

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A British couple had planned to go on a family holiday to Spain but were instead flown 1,500 miles away to Lithuania. (Reuters/Ints Kalnins)

Mr Gore, who has amputated limbs, and his wife, who has autism, were on a flight to Kaunas, Lithuania, after booking special assistance at Bristol Airport in the UK. Passengers with disabilities or reduced mobility have a legal right to special assistance at airports at no extra charge when travelling from various locations, including the UK and the US.

“We’ve traveled a lot before and have always had extra help, so this was nothing new to us,” Mrs Gore told BBC News. “A minibus took us to the Ryanair plane, checked our boarding passes and got us on to the plane.”

Bristol Airport said it was investigating what happened and was working to make improvements to ensure this type of incident doesn’t happen again, while Ryanair said the flight attendant had made several announcements about the flight’s destination before departure and blamed the mistake on Bristol Airport’s special assistance provider, BBC News reported.

A Ryanair spokesman said special assistance officers at Bristol airport had put the couple on the wrong flight to Kaunas “despite signage at the gate clearly indicating the flight’s destination”.

“Prior to departure, crew will make several announcements to inform passengers of their flight’s destination,” the spokesperson said, adding: “We sincerely apologise to passengers for any inconvenience caused.”

A Bristol Airport spokesman said: “We are working with our business partners to investigate this incident and all passengers have their travel documents checked by the airline or ground staff before boarding the flight.”

“Since being notified of this issue, Bristol Airport has been working with the airline’s handling agent and special assistance provider to investigate the situation and introduce improvements for the future,” the spokesperson added. “We will provide customers with information to communicate their complaint to the appropriate business partner for resolution.”

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Ryanair flights

Andrew Gore, a double amputee, and Victoria Gore, who has autism, were booked for special assistance at Bristol Airport in the UK and then booked a flight to Lithuania. (Getty Images)

“At the gate, our flight number was displayed, and we were escorted to the bottom of the plane stairs where a ground staff member checked our boarding passes,” Gore said. “Once on the plane, a stewardess checked our passes again.”

When he informed Ryanair staff he was in the wrong country, they booked him on the next available flight to Barcelona, ​​which departed from Riga in neighbouring Latvia the following morning.

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The airline booked lodging for the couple and a 150-mile Uber ride to the airport.

They eventually made it to Barcelona and arrived at a hotel on the Costa Brava, but as they did not board the first flight from Bristol, England, their luggage did not arrive until two days later, the media reported.

“It was a surreal experience and one I never want to go through again. My family was extremely worried and exhausted when we finally arrived,” Gore said. “They eventually got us to the right place, but the experience had already happened, the damage had been done and I’ll never forget those nerve-wracking moments.”