A Commonwealth Bank customer has had his legitimate account balance restored after a glitch caused a series of unexpected transactions.
The bank apologized on Saturday morning after some customers' payments unexpectedly repeated, leaving some accounts in an overdrawn state.
The number of people affected and the reasons behind the problem have not been made public.
The bank said it had completed the process of reversing duplicate transactions and addressed other issues with the app by 5:30pm AEDT.
The company said, “We apologize for the inconvenience.''
“Thank you for your patience.
“Please rest assured that your payment will be fully refunded.
“Customers do not need to contact us to request this.”
A Commonwealth Bank customer has had his legitimate account balance restored after a glitch caused a series of unexpected transactions.
Previous statements about the glitch posted by the bank on social media prompted complaints from customers.
Some people expressed concern that their accounts would be overdrawn.
One customer slammed the bank, calling it a “disgrace” over the issue.
“Me and my partner are currently stranded in Queensland unable to get to the airport due to overdrawn cards,” they said.
“I’m going to miss my flight!” When I get to the airport, I can’t get an Uber home!”
Another person asked, “Why did CommBank debit my account again for all the payments I made this week?”
Some advocated abolishing banks altogether.
“Once we get our money back, we will switch to another bank,” they said.
“This is more than just an apology.”
Another said his family was stranded because their account was overdrawn.
“You debited my account, leaving me and my family stranded this weekend. We want answers,” they said.
The latest incident comes after the bank apologized on Thursday and agreed to pay $7.5 million for sending 170 million emails that violated Australia's anti-spam laws.
The Australian Communications and Media Authority says marketing messages sent to CBA customers between November 2022 and April 2024 breached the Spam Act 2003 because they did not include a way to unsubscribe. did.
Officials say a total of 34 million messages were sent to people who did not consent to receive the messages or withdrew their consent.
