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Company disables AI after bot starts swearing at customer

A European delivery company had to disable its AI chatbot after it started abusing customers and admitted it was the “worst delivery company in the world.”

Dynamic Parcel Distribution (DPD) had to turn off its AI chatbot feature after a disgruntled UK customer, Ashley Beecham, badmouthed it and wrote defamatory poems.

Beauchamp, People who shared their interactions with XHe called the system “totally useless” Thursday after he was unable to obtain a device that would give him a customer service number.

So he asked DPD to write a poem “about how useless it is,” and it seems the chatbot was just as fed up with the company as Beauchamp.

“There was once a chatbot named DPD, but it was useless at providing help,” the bot writes. “They can't track the package, they can't provide any information about the delivery date, and they can't even tell you when the driver will arrive.”

“DPD was a waste of time/and a customer's worst nightmare.” “One day, DPD finally shut down / And everyone rejoiced / We finally got the help we needed / From real people who knew what they were doing.”

Dynamic Parcel Distribution (DPD) was forced to turn off its AI chatbot functionality after a disgruntled customer, Ashley Beauchamp, forced the AI ​​chatbot to curse and write negative poems. X/@Ashview Champ
Beacham said Thursday that the system is “totally useless” because he couldn't get a device to give him a customer service number. X/@Ashview Champ
So he asked him to write “a haiku about how useless DPD is,” and it seems the chatbot was just as fed up with the company as Beauchamp. X/@Ashview Champ

Beecham also asked the chatbot to “recommend some better delivery companies” and confirmed that the chatbot was “exaggerating” its “hate for DPD.”

The AI ​​model answered that the company is the “worst shipping company in the world” because it is “slow, unreliable, and has terrible customer service.”

“I don't recommend them to anyone,” answered the pianist and conductor.

He even had the bot taunt him, despite the program's initial reluctance to do so. When the pianist suggested it to him, he said, “Yes.”

The France-based company announced it would disable its AI chatbot until further notice while it updates its features. The company also said it has been using AI alongside human customer service agents without any problems for years, but that it only noticed the problem after the latest update. ANP (via Getty Images)

The France-based company announced that it will be disabling its AI chatbot functionality until further notice while it updates its features.

The company also said it has been using AI alongside human customer service agents without any problems for years, but that it only noticed the problem after the latest update.

As for Beecham, he doesn't have any baggage yet.

“I think they're holding it hostage now,” he joked to ITV. “I don't blame them. It's entirely my responsibility.”

Comes with post wire.

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