A couple contemplating a move out of California reported their belongings were being held hostage after a moving company unexpectedly doubled their initial quote.
John Nelson and his wife, who relocated from Oceanside to North Carolina, described a frustrating experience in late May. They had signed a contract with a moving broker for just over $16,000 and had already paid a $7,000 deposit. However, on moving day, they were informed the cost would rise to $32,000 due to an underestimation of their belongings.
After some back and forth, Nelson opted to proceed with the move early to secure his deposit, only to later learn that the company wanted to charge him additional fees upon delivery.
Initially, the company attempted to deliver their items on June 3, a week earlier than expected, which led to further charges due to a failed delivery attempt.
“They have $30,000 and they have our stuff…and they’re basically holding it for ransom,” Nelson stated, expressing disbelief that someone would take possession of their belongings like this. He added, “It’s so exciting when you move…you never expect someone to pick up your stuff and not deliver it.”
Nelson also voiced suspicion about the company’s actions, suggesting that the first delivery attempt may have been a tactic to push them into paying additional costs. He noted that the truck in the delivery video didn’t seem to match the one used for loading.
“I think they just parked an empty truck to put on a show,” he speculated, adding that they might be unlawfully transporting property across state lines. The couple has reportedly filed police reports in both Oceanside and New City, North Carolina.
The couple also lodged a complaint with the Better Business Bureau (BBB), which has recorded around 280 complaints against the broker over the last three years. Although the broker has disputed the couple’s allegations, they claim to be working towards a resolution.
