DOT launches investigation into Delta Air Lines’ flight disruptions

The Department of Transportation (DOT) has launched an investigation into Delta Airlines following a large number of recent flight cancellations and delays.

“The U.S. Department of Transportation’s Bureau of Aviation Consumer Protection is investigating Delta Air Lines following continued widespread flight disruptions and reports of customer service issues,” the Transportation Department said in a statement on Tuesday.

“This process will continue to evolve as DOT learns more and processes the large volume of consumer complaints it has already received against Delta.”

Delta Air Lines canceled or delayed more than 2,900 flights on Monday. According to flight tracking The website FlightAware. A global internet outage hit airlines and companies around the world last weekend, with several airlines revealing they were experiencing technical issues at the time.

“The Department of Transportation has opened an investigation into Delta Airlines to ensure the airline is following the law and keeping customers safe during this widespread disruption,” Buttigieg said. stated in the post On social platform X Tuesday.

“Every airline passenger deserves to be treated fairly, and I will work to ensure that right is protected,” Buttigieg continued.

Delta Air Lines also saw significant cancellations into Monday, with many airlines thrown into chaos after a botched CrowdStrike update caused an internet outage. The airline canceled more than 1,300 flights on Sunday and about 1,200 on Friday and Saturday.

“Like many companies around the world, Delta was impacted by a technical issue with an outside vendor on Friday morning, which forced us to temporarily suspend flying while our systems were offline,” Delta CEO Ed Bastian said. said in a statement on Sunday. To the customer.

“The grounding resulted in the cancellation of more than 3,500 flights across Delta and Delta Connection Airlines through Saturday,” Bastian continued. “Flight cancellations will continue through Sunday as Delta teams work to restore systems and resume operations. Canceling flights is always a last resort and is not something we take lightly.”

Buttigieg said: Sunday X Posts The Department of Transportation said it has “received reports of continuing disruptions and unacceptable customer service conditions at Delta Air Lines, including hundreds of complaints filed with the Department of Transportation.”

“We have made it clear to Delta that we will enforce all applicable passenger protection measures,” he continued.

Delta Air Lines said in an emailed statement that it had been “notified by the Department of Defense’s investigation and is cooperating fully.”

“Cybersecurity vendor CrowdStrike’s flawed Windows update [information technology] “We are experiencing systems outages around the world,” Delta continued. “Our teams are committed to caring for and serving customers affected by delays and cancellations, and are working to restore the reliable, on-time service they have come to expect from Delta.”