The federal government announced on Friday that it is suing Uber, claiming the company has discriminated against passengers with disabilities.
The Justice Department stated that Uber drivers often refuse to provide rides to individuals with disabilities, including those with service animals. Being the largest ride-hailing service in the U.S., this has raised significant concerns.
The lawsuit alleges that drivers not only denied service but also imposed illegal cleaning fees and cancellation charges when service animals weren’t accommodated. Additionally, it claims drivers prevented disabled passengers from sitting in front seats, despite the fact that rear seats could accommodate mobility devices.
According to the lawsuit, a disabled passenger faced delayed appointments and was left stranded in poor weather conditions because of these actions.
“Blind riders have long endured a lack of accessibility when trying to use Uber due to refusals based on having service dogs,” said Harmeet Dhillon, Attorney General of the Civil Rights Division at the Justice Department. “This lawsuit aims to end this type of discrimination and ensure that Uber is accessible for disabled riders.”
In response, Uber asserted that all drivers are required to comply with its policies regarding service animals and accessibility. They emphasized that refusing service to individuals with service animals is against their policies, and that assistance must be provided for transporting mobility devices.
“Riders who rely on guide dogs and other supportive devices have the right to a safe and welcoming experience with Uber,” the company stated, expressing disagreement with the lawsuit.
In 2023, Uber established a hotline for clients who face ride denials based on service animal issues, assuring that they will handle confirmed violations, which could include suspending driver accounts.
The Department of Justice is seeking $125 million for individuals with disabilities who have previously lodged complaints against Uber. The case has been filed in a federal court located in Northern California, where Uber Technologies is headquartered.
